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Why do I get newsletter updates via email but I cannot retrieve my account details?

Our newsletters are sent out by a third-party auto-responder service,, who have arrangements with all the major ISPs to guarantee their delivery.

Your account details are mailed from our server and are often blocked by ISPs. To ensure delivery of your account details make sure you add `` to your whitelist, safe list or contact list. This should allow our server mail to get through.

Also, don't forget to check your Spam folder for our messages. If you find one, click on the Not Spam button to whitelist our email and allow future messages into your inbox.

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